Terms of Service

Last updated: July 14, 2025

1. Agreement to Terms

By accessing and using the services provided by Sqore Lifehacks Travel ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these Terms of Service, you are not authorized to use or access our services.

2. Company Information

Sqore Lifehacks Travel is a travel company incorporated in Australia, with our registered office located at:

3. Services Description

We provide exclusive travel services including:

• Customized tour planning and booking
• Guided tours and experiences
• Accommodation arrangements
• Transportation services
• Cultural and wildlife experiences
• Travel consultation and advice

4. Booking and Payment Terms

4.1 Booking Process

To book our services, you must:

• Be at least 18 years of age or have parental consent
• Provide accurate and complete information
• Pay the required deposit upon booking confirmation
• Provide necessary travel documents when requested

4.2 Payment Terms

Payment terms are as follows:

• A non-refundable deposit of 25% is required upon booking
• Full payment is due 45 days before travel date
• Late payment may result in booking cancellation
• All prices are in Australian Dollars (AUD) unless otherwise specified
• Prices are subject to change until booking is confirmed

5. Cancellation and Refund Policy

5.1 Cancellation by Client

If you need to cancel your booking, the following cancellation fees apply:

• More than 60 days before departure: 25% of total cost
• 31-60 days before departure: 50% of total cost
• 15-30 days before departure: 75% of total cost
• Less than 15 days before departure: 100% of total cost

5.2 Cancellation by Company

We reserve the right to cancel any booking due to:

• Insufficient participant numbers
• Weather conditions or natural disasters
• Government restrictions or safety concerns
• Unforeseen circumstances beyond our control

In such cases, we will provide a full refund or alternative arrangements.

6. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and evacuation
• Lost or damaged luggage
• Personal liability
• Adventure activities coverage

Travel insurance is not included in our tour prices and is the responsibility of the traveler.

7. Health and Safety

7.1 Health Requirements

Travelers must:

• Disclose any medical conditions that may affect travel
• Obtain necessary vaccinations and medical clearances
• Carry sufficient medication for the duration of travel
• Inform us of any dietary restrictions or allergies

7.2 Safety Responsibilities

For your safety and the safety of others, you must:

• Follow all safety instructions provided by guides
• Use provided safety equipment as directed
• Not engage in dangerous or illegal activities
• Report any safety concerns immediately

8. Liability and Risk

8.1 Assumption of Risk

By participating in our tours, you acknowledge that travel involves inherent risks including but not limited to:

• Adventure activities and outdoor pursuits
• Wildlife encounters
• Remote location access
• Weather-related hazards
• Transportation risks

8.2 Limitation of Liability

Our liability is limited to the extent permitted by law. We are not liable for:

• Acts of nature, weather conditions, or natural disasters
• Third-party service provider failures
• Government actions or travel restrictions
• Personal injury or loss due to negligence by the traveler
• Indirect or consequential damages

9. Traveler Responsibilities

9.1 Documentation

You are responsible for ensuring you have:

• Valid passport with appropriate validity period
• Necessary visas and permits
• Travel insurance documentation
• Medical certificates if required
• Emergency contact information

9.2 Conduct

Travelers are expected to:

• Respect local customs and environments
• Follow guide instructions and safety protocols
• Treat other travelers and staff with respect
• Avoid actions that could endanger themselves or others

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Sqore Lifehacks Travel or our licensors and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

12. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather
• Government actions or regulations
• War, terrorism, or civil unrest
• Pandemic or health emergencies
• Labor strikes or transportation disruptions

13. Dispute Resolution

13.1 Governing Law

These Terms of Service are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

13.2 Dispute Process

Before initiating legal proceedings, parties agree to attempt resolution through:

• Direct negotiation
• Mediation through a recognized dispute resolution service
• Arbitration if mediation fails

14. Photography and Marketing

By participating in our tours, you consent to the use of photographs and videos taken during the trip for marketing and promotional purposes. If you do not consent, please inform us in writing before your trip.

15. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific tour conditions, constitute the entire agreement between you and Sqore Lifehacks Travel regarding the use of our services.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

19. Acknowledgment

By booking our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.